So with less than three weeks to go until departure, the dreaded utility company ring round has commenced!
First call was the council, easy peasy, so far so good!
Then came Virgin, after a while of negotiating the automated system and selecting the “I’m moving and I don’t want to take my service with me” option I’m asked what it is I want and do I want to connect at my new property. After convincing the lady I really don’t as I’m leaving the country, I’m then asked if I know either the new tenant or anybody else who’d like Virgin so I can claim £50 which might offset any cancellation charges, I don’t but they’ve sent me an email just in case I think of someone – lucky me! We finally ascertain that they can turn me off without me providing contact details for everyone I’ve ever met and will refund the £4 credit I will have straight to my bank.
A very quick call to EDF’s automated system tells me I’m too early and can only call a maximum of 14 days before the move.
Then on to Southern Water who have arranged for my account to be closed and someone to read the meter on moving day. However, getting the money back I’m owed turns out to not be so easy. They need to send me a bill which I need to respond to or they will just keep hold of my money. As we won’t be moving straight into the new house I can’t give them an address. So I now have to phone them about 2 weeks after we’ve moved out, by which point they should have generated the bill and then ask them how much they owe me and they can then process the refund into the bank account that they already have the details for. They’re so generous 😉
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